Privacy Policy

At Ember & Spice, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you browse our website, book a table, or place food orders.

1. Information We Collect

We may collect personal information that you directly provide to us, including:

• Contact Information: Your full name, phone number, email address, and dining delivery address.
• Reservation & Order Details: Reservation date, party size, special seating requests, dietary requirements, order history, and payment status.
• Communications: Messages, feedback, inquiries, and customer support correspondence.

2. How We Use Your Information

Your details are used strictly for delivering exceptional hospitality services, including:

• Processing, confirming, and managing your dining table reservations and takeaway/delivery orders.
• Communicating order status updates, delivery tracking, or reservation reminders via SMS or email.
• Accommodating your dietary preferences, food allergies, and special culinary requests.
• Improving our culinary offerings, menu curation, and customer experience.
• Complying with applicable legal, health, and tax obligations.

3. Data Protection & Sharing

We never sell, rent, or trade your personal information to third parties. We only share essential details with trusted logistics and secure payment partners solely to execute order deliveries or secure transactions. All digital records are stored in secure environments with restricted administrative access.

4. Your Rights & Inquiries

You have the right to access, rectify, or request deletion of your personal details stored in our database. If you have any inquiries regarding our privacy standards, please contact our team directly at [email protected] or call +880 1711-234567.